Help & FAQ

Most packs hold 20 cigarettes and most cartons hold 10 packs (200 cigarettes). Divine and the slide-and-shell versions of Canadian, Canadian Classics Silver and Playfare's come in packs of 25, eight to a carton. A carton costs less per pack than buying singles.

Rollies are bags of 200 pre-rolled filtered cigarettes, without individual packs. They're sold by the bag for $29, in Canadian Rollies, Legit and our unbranded generic rollies.

We carry 14 Canadian brands: BB's, Camo, Canadian, Canadian Classics, Canadian Goose, disCOUNT, DK's, Divine, Elite, Krown, Legit, Playfare's, Putter's and Rolled Gold, plus Rollies. Browse them all on the Brands page.

Yes. Everything in your cart ships together and counts toward free shipping on orders of $199 or more. Cartons of any brand also count together toward volume pricing.

Add packs, cartons or bags to your cart, check out with your delivery address and date of birth, then pay by Interac e-Transfer. Your order ships once the payment arrives.

No. You can order a single pack. Shipping is free on orders of $199 or more.

Yes, until it ships. Email us, text us or use Live Chat with your order number and we'll change or cancel it. Unpaid orders cancel by themselves after 48 hours.

Yes. Four sampler packs let you try several brands at once: see Sampler packs.

Yes. Tick Compare on up to three products to see them side by side.

Yes. Tap FR at the top of any page. Your emails and order page come in the language you ordered in.

We're out of that product for now. Tap Email me when it's back and we'll send you one email when it's in stock again.

Brands update their pack designs and health warnings from time to time. The product inside is the same.

On our price list, with every pack, carton and bag.

Single packs are $5.95 (packs of 25 are $6.13), cartons are $49 and bags of Rollies are $29. Carton prices are the same for every brand, and cartons get cheaper the more you buy.

Yes. Cartons are $49 each for 1 to 4, $44 each for 5 to 19, $39 each for 20 to 39 and $34 each for 40 or more. Every carton in your cart counts, across any brands.

No. Our sales are HST exempt, so the prices you see are the prices you pay, plus shipping on orders under $199. Your invoice shows how much tax you saved.

By Interac e-Transfer. After you place your order we send your invoice by email, text or both. Send the total to payments@native-smokes.com with your order number as the message. Autodeposit is on, so no security question is needed. Orders not paid within 48 hours are cancelled.

Yes. New customers get 10% off their first order with code WELCOME10, once per customer.

Yes. In an order of 21 or more cartons or bags of rollies, one in every 21 is free (the lowest-priced one). The cart shows how many more you need.

At checkout, choose a delivery every 2, 3 or 4 weeks and the date you want the next one, and save 5% on each. We email each invoice 7 days before the delivery date and you pay by e-Transfer. Change the date or quantities, skip or cancel any time from the link in your email. Or just get a reminder email instead. It doesn't combine with a promo code; the bigger discount applies.

Type it in the promo code box in your cart or at checkout. The discount shows before you pay.

Not at the moment. We take Interac e-Transfer only, so we never handle card numbers.

We match it to your order number, email you that it's received and ship the same day if it arrives by 1 p.m. Eastern on a weekday.

Shipping is free on orders of $199 or more. Below that, it's a flat $29.99 anywhere we deliver in Canada.

Pay by 1 p.m. Eastern on a weekday and your order ships the same day. Payments after 1 p.m., or on weekends and holidays, ship the next business day. We ship by Canada Post Expedited Parcel. To major cities, delivery takes 1–4 business days in Ontario, 2–4 in British Columbia, the Prairies, Quebec and the Maritimes, and 2–8 in Newfoundland and Labrador and the territories. Rural and remote addresses can take longer. We email tracking once your order leaves.

In a plain, unmarked box with no branding on the outside, so your order is your business.

With an age gate when you enter the store and your date of birth at checkout, against the legal age in your delivery province.

Canada Post leaves the box at your door or in your mailbox. If it can't, it leaves a notice and holds the box at a nearby post office.

We email your tracking number as soon as your order ships. You can also use Track Your Order (in the Help menu at the bottom of every page) with your order number and email. No account needed.

We have a lost-package promise. If the carrier confirms your parcel is lost, or its tracking hasn't moved for 10 business days, we reship your order free or refund it in full. Contact us within 30 days of the ship date with your order number.

To every province and territory in Canada. Rural and remote addresses can take longer. See delivery times by province.

Canada Post Expedited Parcel, with tracking.

Yes. At checkout, under Delivery, choose Hold at a Canada Post office near me. You can add a preferred post office or postal code. Canada Post tells you which office has your parcel, and you pick it up with government photo ID. The price is the same.

Yes, anyone at your address. Canada Post leaves it at the door or in the mailbox.

Contact us right away with your order number. We can fix it until the order ships.

The first scan can take about a day to appear. If tracking hasn't moved for 10 business days, our lost-package promise applies.

Check for a Canada Post notice card and with your household or building, then contact us within 30 days with your order number and we'll open a claim with Canada Post.

No. You can check out as a guest. With a free account you can track orders, see past invoices, earn Your Rewards points and use Refer a Friend.

You earn 1 point for every dollar you spend before shipping. Points are added once your order is delivered. Every 500 points takes $5 off a future order. Points have no cash value.

Share. Save. Earn. Copy your personal code or link from My Account and share it privately with adult friends of legal age. Your friend gets $10 off their first order of $99 or more, and once their order is paid and delivered you earn 1,000 points ($10 off).

Yes. At checkout, choose email, text message or both. Texts go to the phone number on your order, and you can reply STOP at any time.

There's no password. Enter your email in My Account and we'll send you a 6-digit code.

Yes. Add your birth month in My Account and get 250 bonus points in your birthday month each year.

Yes. Every page uses an encrypted connection (TLS, the padlock in your browser), and your details are stored encrypted with AES-256. See our Security page for the full details.

No. You pay by Interac e-Transfer from your own bank's app, so we never see, receive or store a card number or banking password.

Never. We use your details only to fill and deliver your orders, run Your Rewards, and meet legal record-keeping rules.

Opened tobacco can't be returned. If something arrives damaged or wrong, contact us within 7 days with a photo and we'll replace it.

It depends on your province: 19 in most provinces and territories, 18 in Alberta, Manitoba and Quebec, and 21 in Prince Edward Island. We check age at the site, at checkout and at your door.

Three ways: email help@native-smokes.com, send us a text, or use Live Chat on any page. Real people, here to help.

Contact us within 7 days with your order number and a photo, and we'll replace what's damaged or missing.

Our only address is native-smokes.com, with a dash. Our emails come from @native-smokes.com and we only ask you to pay payments@native-smokes.com. See 8 things to check.