Terms of Sale
The terms that apply when you buy from Native-Smokes.com.
Who Can Buy
You must be of legal age to buy tobacco in your province (19 in most provinces and territories, 18 in Alberta, Manitoba and Quebec, 21 in Prince Edward Island) and buying for yourself.
Orders
Placing an order is an offer to buy. We accept it when we receive your payment. We may cancel an order if we can't verify your age, if the delivery address is somewhere we can't legally deliver, or if a price or stock error appears. If we cancel after you've paid, we refund you in full.
Prices
Prices are in Canadian dollars. Carton volume pricing is applied automatically from the total number of cartons in your cart, across any brands. If we list an item at the wrong price, we'll tell you before shipping and you can cancel for a full refund.
Payment
We accept Interac e-Transfer. After you order, we send an invoice with the amount, the address to send it to and your order number to use as the message. Orders not paid within 48 hours are cancelled.
Shipping and Delivery
We ship by Canada Post Expedited Parcel, or by UPS or Purolator where noted. Paid by 1 p.m. Eastern on a business day, your order ships the same day. Delivery times are estimates. If it doesn't fit in your mailbox and nobody is home, Canada Post holds it at a nearby post office. Parcels returned to us unclaimed can be reshipped at the shipping cost, or refunded less shipping.
Lost-Package Promise
If the carrier confirms your parcel is lost, or its tracking hasn't moved for 10 business days, we reship your order free or refund it in full. Contact us within 30 days of the ship date. Parcels tracked as delivered aren't covered.
Damaged or Wrong Items
If something arrives damaged or isn't what you ordered, send us a photo and your order number within 7 days of delivery and we'll replace it.
Returns
For health and safety reasons, we can't accept returns of opened tobacco products.
Your Rewards and Refer a Friend
Points are added after an order is paid and delivered. Points and referral credits have no cash value, can't be transferred and may expire if your account is inactive. We may change or end these programs with notice on this site.
Affiliate Program
If the affiliate program is open, signed-in customers of legal age can join in My Account and earn the commission shown there on orders from new customers they refer, under the program rules shown there. Commission is ready after the order ships and the waiting period ends, and is paid as store credit or by Interac e-Transfer. It isn't earned on cancelled or refunded orders, on your own or your household's orders, or on orders brought in by breaking the rules. We may pause or close an affiliate account, and change or end the program with notice on this site.
Health
Cigarettes are highly addictive and cause cancer, heart disease and lung disease. For free help to quit, call 1-866-366-3667 or visit gosmokefree.gc.ca/quit.
Liability
To the extent the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law.
Governing Law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
Contact and Changes
Questions? Email help@native-smokes.com. We may update these terms; the version on this page at the time of your order applies. Effective date: [Effective date].