Privacy Policy
How we collect, use and protect your personal information.
Who We Are
Native-Smokes.com is operated by [Legal business name], [Business address, Ontario]. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our privacy officer can be reached at privacy@native-smokes.com.
What We Collect
- Contact details: your name, email and phone number.
- Delivery details: your street address, city, province and postal code.
- Age verification: your date of birth and province. The law requires us to confirm you're of legal age.
- Orders: what you bought, what you paid and your delivery status.
- Payment confirmation: the name and reference on your Interac e-Transfer. We never see or store your bank login or card numbers.
- Rewards and referrals: your points balance and the referral codes you share or use.
- Site data: your cart, wishlist, recently viewed products, language and age-check status, stored in your own browser.
- Visit statistics: which pages are viewed and how far a visit gets toward checkout, where the visit came from (for example Google), phone or computer, and language. They are counted on our own server with a random number kept only in your browser tab: no cookie, no name, address or email, and nothing shared with other companies.
- Wishlist in My Account: if you are signed in, the products you save to your wishlist are also kept with your account, so the list shows on any phone or computer you sign in on. Signing out removes it from that device.
Why We Collect It
- To process, ship and support your orders.
- To verify your age, as provincial and federal tobacco laws require.
- To run Your Rewards and Refer a Friend.
- To run the affiliate program: which customers an affiliate brought in and the commission on their orders. An affiliate sees only a friend's first name and commission amounts, never their other details.
- To keep the business and tax records the law requires.
- To send you emails or texts about restocks and offers, only if you've said yes. You can unsubscribe at any time, as Canada's Anti-Spam Legislation (CASL) requires.
We don't sell your personal information, and we don't use it for anything you haven't agreed to.
Who We Share It With
- Reviews: if you review an order and choose to have it shown, we publish your star rating and comment on our website, with your first name, last initial and province only if you chose that. Star ratings are counted in our averages either way.
- Carriers (Canada Post, UPS, Purolator): your name, address and phone number, to deliver your order.
- Service providers who host our site, send our emails and texts, or process payments, under contracts that protect your information.
- Live chat (Crisp): the messages you send in chat, your language and the page you're on, to answer your questions. Chat messages are stored by Crisp in the European Union.
- Authorities, only when the law requires it.
Some providers may store data outside Canada, where it can be subject to local laws.
How Long We Keep It
We keep order and payment records for six years, as Canadian tax law requires. We keep account details while your account is open, and delete or anonymize them when they're no longer needed.
How We Protect It
The site is encrypted (HTTPS). Access to customer data is limited to staff who need it, and we use reputable providers with their own security controls.
Your Choices and Rights
- Ask to see the personal information we hold about you, or to correct it.
- Withdraw your consent to marketing at any time.
- Ask us to close your account and delete what we're not required to keep.
Write to privacy@native-smokes.com. We'll answer within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Cookies and Browser Storage
We use your browser's storage to remember your cart, wishlist, language and age check. We don't use advertising trackers. Clearing your browser data removes these settings.
Our live chat, provided by Crisp, uses its own cookies to keep your conversation open between pages.
If a page doesn't work properly, your browser sends us a short technical error report (the error message, the page and the type of browser) so we can fix it. It contains no personal details.
Minors
We don't sell to anyone under the legal age in their province, and we don't knowingly collect information from them.
Changes to This Policy
If we change this policy, we'll post the new version here with its effective date. Effective date: [Effective date].