Shipping & Delivery
How your order gets from our shelf to your door.
Rates
Free shipping on orders of $199.00 or more. Below that, a flat $29.99 anywhere we deliver.
Same-Day Shipping
Pay by 1 p.m. Eastern, Monday to Friday, and your order ships the same day. Payments after 1 p.m., or on weekends and statutory holidays, ship the next business day. We email your tracking number as soon as it leaves.
Estimated delivery to Ontario: Fri, Nov 13 – Wed, Nov 18 (1–4 business days by Canada Post Expedited Parcel).
Delivery Times
Orders ship by Canada Post Expedited Parcel. Typical delivery to major cities, counted in business days after your order ships:
| Delivering to | Business days |
|---|---|
| Ontario | 1–4 |
| BC, the Prairies, Quebec and the Maritimes | 2–4 |
| Newfoundland and Labrador and the territories | 2–8 |
Rural and remote addresses, and the territories, can take longer. Canada Post doesn't deliver on weekends or statutory holidays. Your invoice and emails show an estimated delivery date for your address.
Packaging
Every order ships in a plain cardboard box with only a shipping label. No logos, brand names or product descriptions appear on the outside.
Lost-Package Promise
If your parcel goes missing, we make it right. When the carrier confirms a parcel is lost, or its tracking hasn't moved for 10 business days, we'll reship your order free or refund it in full, your choice. Contact us within 30 days of the ship date with your order number. Parcels Canada Post tracks as delivered aren't covered. Damaged or wrong items are covered separately: send a photo within 7 days of delivery and we'll replace them.
Age Check
We check your date of birth against the legal age in your delivery province at the age gate and again at checkout. If the box doesn't fit in your mailbox and nobody is home, Canada Post leaves a notice and holds it at a nearby post office.
Where We Deliver
Delivery regions are being finalised. Orders to an address where tobacco can't legally be delivered will be cancelled and refunded.